IT Support Specialist
Giovanni has an AAS in Information Technology and network Security graduating with the Directors Award. After obtaining his degree Giovanni quickly rose through the IT Support ranks working with enabling remote working environments, crafting network and user management policy and enforcement (GPO) along with large Image roll outs for standardization.
Giovanni brings a wealth of Help Desk experience to ALA IT focusing on process and communication to lead the Help Desk team toward the ultimate goal: Happy End Users.
Since a young age, Juan Carlos (JC) has had a passion for technology. JC has several CompTIA and Cisco certifications including A+, N+, Server+, Security+, and CCNA. JC has worked in diverse environments such as health care, private sector companies, and Now MSPs. JC takes joy in empowering clients and users with modern technology helping to bring security and productivity to organizations.
Juan Carlos is currently working to complete an AS in Computer Programming and Network Engineering on the path toward a career in Network Forensics and PenTesting.