Sean received a Master's degree in Business Administration and a double Bachelor's degree in Business Administration and Risk Management Insurance from C.S.U. Sacramento.
Along with many industry-specific certifications including half a dozen Microsoft certifications, Sean holds the Project Management Professional Designation (PMP) and one of the highest industry security certifications Certified Information Systems Security Professional (CISSP) along with the newest ISC2 certification Certified Cloud Security Professional designation (CCSP).
Sean recently finished up a six-month boot camp as the Instructor for a UC Davis Extension class that met three days a week. In this class, Sean taught Cyber Security and offensive hacking preparing Students to take CompTIA Security+ and the EC-Council Certified Ethical Hacker exams.
Director of Operations
Syd has an AA in Communication and has vast experience in corporate office administration across numerous industries. She functions as the liaison between the company’s executives, management, staff, vendors, and external stakeholders; bringing cohesion to internal HR and finance departments. Syd’s experience as the on-site staff liaison for several MSPs allows her to bring a unique client experience to our operations team.
Syd’s core values include confidentiality, conscientiousness, effective communication, empathy, integrity, and sound judgment.
IT Support Specialist
Giovanni has an AAS in Information Technology and Network Security graduating with the Director's Award. After obtaining his degree Giovanni quickly rose through the IT Support ranks working with enabling remote working environments, crafting network and user management policy and enforcement (GPO) along with large Image roll-outs for standardization.
Giovanni brings a wealth of Help Desk experience to ALA IT focusing on process and communication to lead the Help Desk team toward the ultimate goal: Happy End Users.
Juan Carlos Carlson Zapata
Field Technician & Networking Engineer
Since a young age, Juan Carlos (JC) has had a passion for technology. JC has several CompTIA and Cisco certifications including A+, N+, Server+, Security+, and CCNA. JC has worked in diverse environments such as health care, private sector companies, and Now MSPs. JC takes joy in empowering clients and users with modern technology helping to bring security and productivity to organizations.
Juan Carlos is currently working to complete an AS in Computer Programming and Network Engineering on the path toward a career in Network Forensics and PenTesting.
Dispatcher and Help Desk Support Specialist
Marge is a seasoned veteran of the IT Field, bringing over 30 yrs. experience to the team. She has supported everything from Main Frames to the current day desktops. Marge was an IT Support Specialist supporting Air Force and US Navy agencies for 17 years. She attended Automation Institute in San Diego, studying programming.
Marge is a Microsoft Certified Professional (MCP) and holds CompTIA Security + certifications.
Marge enjoys volunteering for Blood Source in her free time & spending time with family, friends and dog (not necessarily in that order).
Carla is a military veteran with over 10 years in customer experience related fields ranging from the medical field to IT. She has a bachelor’s in business administration and a master’s in Human Resources Management. Carla has experience working as a trainer and communications specialist within large organizations. Providing open lines of communication between internal staff and end-users.
In her downtime, Carla is a mother of three and a part of a military family. Navy life is always a constant surprise, and this helps to keep her on her toes.
Jason has been working in the IT field since 1999. Jason has CompTIA A+ and Network+ certifications along with Cisco CCNA and CCNP. Jason is currently working on Sophos Engineer certifications.
Jason is quick to learn new programs, ideas and methods working to summarize and distribute to all help desk associates enabling the team to quickly address issues. In his free time, Jason enjoys watching movies with his wife, spending time with his extended family and occasionally going to the casino.
Director of Technology
Steven has been in the industry of Managed Services field since 2011, he is often taking on new challenges and is well known for his attention to detail. He is quick to identify issues and document resolutions. Steven is our documentation champion and will likely be your first contact when we begin to build and implement policies and procedures for your organization
Steven currently holds certificates for Asigra Cloud Solutions Level 1 & 2, Barracuda Backup Engineer and Nimble Storage and has years of enterprise-level system infrastructure experience.
When he is not working, he enjoys spending time with family and is an avid movie goer.
Managed Services Manager
Delaney Smith has been in the professional IT industry since 2016 and joined A Leap Ahead IT in July of 2020. With previous experience as an end-user, a technician, and a dispatcher, Delaney works to improve service delivery from all sides. Delaney is often driving projects that relate to continuous improvement while ensuring the daily flow of A Leap Ahead.
In her free time, Delaney enjoys spending time with her husband, painting, and playing Dungeons & Dragons.
Mobile Field Service Technician
Yevgeniy (Eugene) Started experimenting with electronics at age 10 and decided to go into the IT profession at age 22. Studied cybersecurity and networking and started at the bottom with refurbishing electronics moving up quickly to the service desk and on to networking. Yevgeniy wanted to learn all the aspects of the IT world to better understand and be better at providing any and all services.
Yevgeniy love's the outdoors and spending time in nature away from any electronics a notable contrast from his day to day work.
Help Desk Specialist
Asha has a degree in Computer Science and has been working in the IT sector since 2015.
Asha specializes in Microsoft Office 365 Administration and Backup management focusing on the efficiency and process in the help desk team to help to make customers happy.
Asha appreciates being a part of a supportive team with ALA IT striving for best practices and customer service delivering quality services to the end-users.
Nancy has experience as an Administrative assistant for over ten years. Nancy is a wizard in Microsoft office (Word, Excel, PowerPoint, Outlook, BI, Flow) and amazing with QuickBooks. Nancy enjoys being part of a growing business with dynamic people.
In her off time Nancy spends time with her two boys raising them to be strong men with traditional values.
Procurement and Builds
Bill has an AS degree in Computer Science from Saddleback College, Mission Viejo. Formerly as the IT Director for a nationwide consumer financial counseling agency, Bill oversaw all aspects of the IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
Currently, Bill dispatches the provision of end-user services, including help desk and technical services. He works with staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.
Providing responsive, quick, and easy experiences is Bill’s goal for all ALAIT customers.
During off-time, Bill competes in 10ks and marathons and coaches middle school basketball and golf.
Greg received a Bachelor of Science in Commerce & Business Administration at the University of Alabama. As an account manager, he is driven to combine his knowledge of business and technology in the best interest of the client.
Greg recently completed a UC Davis six-month Cyber Security boot camp learning offensive hacking techniques and obtaining certification in CompTIA Security+. Greg also has an endorsed skill set in many Microsoft and Adobe products.
In his off-time Greg enjoys cross country skiing, snowboarding, baseball, and watching any sport (especially college football, "ROLL TIDE!").
Help Desk Specialist
Simon has been in the IT industry for since 2015. Simon has his MCSA for Microsoft Server 2012 R2 and is currently working on his MS Azure certifications and the CCNA Routing and switching.
Simon is passionate about IT theory, practicality and loves to fiddle with Android devices on his spare time working to flash them with custom "roms" to enhance user experience and performance.