IT Support Specialist
Giovanni has an AAS in Information Technology and network Security graduating with the Directors Award. After obtaining his degree Giovanni quickly rose through the IT Support ranks working with enabling remote working environments, crafting network and user management policy and enforcement (GPO) along with large Image roll outs for standardization.
Ivan holds a Certificate in Information Technology and has a Bachelor's in Foreign Languages and Literature. Ivan holds CompTIA certifications for A+ and Network+. Ivan has numerous vendor certifications such as Sophos Certified Engineer and Barracuda Engineering Specialist and is currently working toward his MCSE.
Ivan leads onsite and cabling initiatives and helps to lead the field engineer team for ALA IT.
Giovanni brings a wealth of Help Desk experience to ALA IT focusing on process and communication to lead the Help Desk team toward the ultimate goal: Happy End Users.